Effortless Beauty, Elevated — Anytime, Anywhere
Professional-grade beauty tools that lift, smooth, and style—so you can look your best, anytime, anywhere.
Frequently Asked Questions
How long does it take to see results?
Most customers notice visible improvements within 2–4 weeks with consistent use, with optimal results after 6–8 weeks.
Are your beauty tools safe to travel with?
Yes — all Lumaneve tools are designed for safe, effective at-home and Travel use and follow strict quality standards.
Where are you located?
Our head office is located in Sydney, Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at info@lumanevebeauty.com.au.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
Our Mission
Lumaneve Beauty exists to simplify beauty for busy women, offering powerful at-home tools that save time and money. We help women feel confident, refreshed, and radiant every day without the pressure of appointments or expensive salon visits.
Fast, Free & Secure Shipping Australia Wide
We believe effortless beauty shouldn’t be delayed. That’s why every Lumaneve order ships fast and free, bringing your self-care essentials straight to your door—so you can experience radiant, salon-inspired results sooner.